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Orders & Refunds Policy

The following terms and conditions (these “Terms”) apply to your purchase of products and services (each, a “Product”) from MyZone Test Kits (“Company”) through this website (this “Website”). Please read these Terms carefully. They contain very important information about your rights and obligations, as well as limitations and exclusions that may apply to you.

These Terms must be read with this Website’s general terms and conditions (“General Terms”), and the manufacturer’s instructions and terms of use of any Product purchased by you. By using this Website, you are also subject to the General Terms.

By clicking “I have read and agree to the terms and conditions”, or by placing an order, you acknowledge that you have read, accepted and agreed to be bound by these Terms.

These Terms are subject to modification by the Company without prior written notice at any time, in the Company’s sole discretion. The version of these Terms applicable to your purchase will be the version in effect on the day you submit the applicable order to the Company.


Pricing and payment

  • Any price offers or advertisements given by Company will be valid for the period stated on the offer or advertisement, except that Company reserves the right to reject any sale for any reason, including without limitation for a misprint in the price offer or advertisement.

Shipping

  • Company will inform you of estimated shipment dates but is not liable for any delivery delays or failure to ship by the estimated due date, including without limitation as a result of events beyond Company’s or its shippers’ reasonable control, including without limitation shortage of materials, transportation failure, customs delays, or acts of God.
  • Shipping costs will be automatically calculated based on the shipping address that you use during the purchase process.
  • Title and risk of loss to tangible Products passes to you upon delivery to the carrier. Any licenses to the Products or in relation to the Products are subject to the terms and conditions of such licenses, and you must agree to such terms and conditions to use your Products.
  • Unless expressly set out in your order, Company does not provide insurance on Products during delivery.

Refunds

  • No refunds or exchanges of the Products will be permitted. 
  • You acknowledge that market prices for rapid antigen test kits are evolving rapidly due to the Omicron outbreak in Canada and supply chain constraints.  Price changes may happen from time to time, and are not grounds for partial refunds.

Product

  • Products may change or be discontinued at any time. The Company will deliver Products that have similar characteristics of the Products you ordered, but minor changes between what is delivered and what is described online are possible. Company may ship Products with minor specifications changes, provided that there is materially the same functionality, performance and characteristics of the ordered Products.
  • Products may differ slightly from how depicted in any illustrations, photography or descriptions on this Website.
  • The test is intended for use by trained laboratory or healthcare professionals for in vitro diagnostic use. Point-of-care professionals administering tests are required to report all results to the appropriate public health authorities.
    *Note: Consult your provincial and local health care authorities for POC guidelines for rapid testing use.
  • You are solely responsible for the use or misuse of the products you order. You represent and warrant that you will only use the products in accordance with the manufacturer’s instructions. You waive and release the Company from any claim, suit, expense, or liability that arises from or is in any way related to your use, misuse, or failure to use the products.